Pilot Program — Dealership FAQ

The 10 Questions Your Service Director Will Ask First.

Straight answers for fleet and dealership operators evaluating autonomous wash — not pilots. Reliability, wash quality, retrofit cost and downtime, throughput, water and chemistry, maintenance, insurance, ROI, pilot conversion, and fleet contract terms.

Pilot FAQ

The questions your CFO and service director will ask first.

Reliability & Wash Quality
1.Will the EVERWASH-1 robot actually stay running, or does it break down constantly?
EVERWASH-1 is engineered for 99%+ uptime across the pilot fleet. Onboard telemetry monitors arm torque, pad wear, fluid levels, and thermal envelope continuously, so the Everluxe remote-diagnostics team catches wear before it becomes a breakdown. Field data across pilot deployments shows median uptime above 99%, with 90% of service tickets resolved remotely without dispatching a technician. Bottom line: pilot deployments have run multiple full operating months without a hard-down incident — your service director gets predictable uptime, not a maintenance project.
2.How does an autonomous robot's wash quality compare to a hand detail?
EVERCORE AI fuses 4D vision with a two-phase waterless wash cycle — mist spray followed by a microfiber wipe pass — so the system adapts pad pressure and dwell time to the actual surface it sees. Result: a consistent, paint-safe finish with no human-fatigue variance across shifts, days, or crews, and customer-pay attach has held at hand-detail parity in pilot data. Bottom line: customers can't tell the difference, and your detail team is freed up for the high-margin work that actually drives CSI.
Cost, Operations & Commitment
3.What's the actual install cost and downtime to add EVERWASH-1 to our existing site?
Zero capex, about two weeks. Pilot partners pay a base bundle plus per-wash revenue share — no installation fee, no site survey charge, no equipment deposit. Site requirements are minimal: standard 120V/240V electrical, a level concrete pad, and basic cellular/Wi-Fi coverage. From delivery to first wash, typical install time runs about two weeks including site survey, electrical check, and team onboarding. Bottom line: your lot stays open and your service bays stay live — EVERWASH-1 is an add-on, not a renovation.
4.How many cars per hour can a single EVERWASH-1 bay actually turn?
A standard EVERWASH-1 dual-bot bay completes a wash cycle in roughly 8–12 minutes end-to-end, which works out to 5–7 washes per bay per hour and 900+ washes per bay per month at typical utilization. Throughput is throttled by customer handoff and lot attendant prep, not the robot — actual cycle time on the unit is consistent. Bottom line: a single EVERWASH-1 bay matches the throughput of a conveyor tunnel without the staff or the water bill.
5.How much water and chemistry does each wash consume?
Zero potable water per wash. EVERWASH-1 uses a proprietary waterless mist spray plus microfiber pads — no rinse, no reclaim blow-out, no discharge. That eliminates three P&L line items at once: water/sewer, the natural-gas load on your water heater, and reclaim consumables (filters, chemistry, periodic compliance testing). Bottom line: at 900 washes/month you stop spending the roughly $2,250–$3,150/month on water/sewer/reclaim that a conventional wash carries as fixed cost.
6.What does our team have to maintain day-to-day, and how often?
Predictive, not reactive. Onboard telemetry continuously monitors arm torque, pad wear, fluid levels, and thermal envelope — so we catch wear before it becomes a breakdown. The only on-site task your team owns is a microfiber pad swap — about 15 minutes, roughly once a week — and consumable pads are included during the pilot term. The Everluxe remote-diagnostics team resolves roughly 90% of service tickets without dispatching a technician; for the rare hardware issue, on-site response within 48 hours. Bottom line: your team trades daily tunnel babysitting for one 15-minute weekly task.
7.Who carries liability if the robot damages a customer's vehicle?
Everluxe carries product liability and a per-incident E&O policy covering the robot's operation during the pilot term. Customer damage during a wash — scratched paint, trim clips, etc. — falls under our coverage, not the dealership's, as documented in the pilot agreement. We also maintain a documented incident-response runbook so your GM is never the one explaining what happened. Bottom line: your dealership's existing garage and product liability exposure stays flat — wash-related incidents sit on Everluxe's policy, not yours.
8.When does the pilot start paying back, in months not quarters?
Run-rate math at 900 washes/month: the unit generates roughly $8K–$12.5K / month in wash value for your dealership. Your combined pilot cost (base bundle + revenue share) stays a fraction of that figure, so positive contribution typically appears in the first full operating month, not the first quarter. After 90 days we deliver a decision-grade ROI report — wash count, quality scores, conversion lift, customer-pay attach — so your finance team has real numbers, not a forecast. Bottom line: payback measured in single-digit months, with a printed ROI report by day 90.
9.What happens at the end of the pilot — are we locked in?
You're not locked in. The pilot is a 6-month fixed term, single unit, at your site — you can opt out with 30 days' notice and no penalty. If you convert, full deployment is a separate conversation: a standard contract, a dedicated customer success manager, and an ROI model per location built on your actual pilot data. The unit you piloted is the unit you keep — same hardware, terms adjusted to the standard contract. Bottom line: pilot to contract is a one-way up upgrade, not a re-negotiation — you graduate from pricing, you don't renegotiate the machine.
10.What does the multi-site / multi-year fleet contract actually look like?
A standard fleet contract runs 12 months across the sites you designate, with the same base bundle + per-wash revenue share model and pricing tiered by site volume. Each site carries its own ROI tracker, its own customer success contact, and its own service-level terms — no global kill switch if one site underperforms. Hardware refresh and pad chemistry are bundled into the contract so there's no separate procurement line item. Bottom line: multi-site pricing scales predictably with wash volume, hardware stays current on our dime, and there's no penalty for right-sizing the rollout mid-term.
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